Privacy Policy | Alta Print Usa

VERSION UPDATE: September 12, 2023

A. GENERAL

Protecting your private information is important to us. The use of the www.alta-print.com website (the “Website”) provided by Alta Print & Transfers (“we,” “us,” “Alta Print & Transfer”) is subject to the provisions of this Privacy Policy (hereinafter referred to as “Policy”) and the Terms and Conditions (hereinafter referred to as “Terms”), including any amendments or updates hereto.

This Policy, and any other underlying agreements or terms, explains how any data we collect from you, or that you provide us with, will be processed by us. This Policy also describes the way we process, use and disclose information that you provide to us when you use our Website.

By using our Website, you consent to the use of the information that you provide to us in accordance with this Policy. The Policy and Terms and updated from time to time and the date of the update will be published on the website. Your continued use of the Website will be deemed as an agreement that your information may be used in accordance with the updated Policy. If you do not agree with the changes, please do not use the Website.

B. Your Personal and Business Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our Website, save a design, place an order, respond to a survey, and in connection with other activities, services, features, or resources we make available on our Website. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, and payment information for the purpose of saving your graphics or design, or processing your order.

When visiting our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what Website or search terms referred you to, and information about how you interact with the Website.

We collect content in the form of a users' design. This can include uploaded images and text which may include personal information if the user so chooses.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities, such as placing an order.

Third party companies may retain a token of your credit card through Wix.com, Paypal.com, or Stripe.com customer profiles to rebill or refund your credit card.

C. COLLECTION OF INFORMATION AND USE OF COOKIES

In operating our Website and in order to provide you with our services, we collect certain information from you and that you provide to us, when you create an account with us, buy a product, or simply visit the Website. We may collection personally identifiable information such as your:

First and Last Name
Mailing Address
E-mail Address
Phone Number

When you use our website or services, you share your information with us and/or payment processing, fulfillment, and shipping partners, we may collect your payment and billing information. We also collect information from you when you communicate with us via the Website or through email.

D. USE OF COOKIES

Our website may use "cookies" to enhance the user’s experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. A user’s web browser will save cookies for record-keeping purposes and sometimes to track information about their site usage. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Sites may not function properly.

E. HOW WE USE THE INFORMATION

Our data collection allows us and the advertising networks we use on the Website to understand your activity on our Website and on other websites. We may recognize your devices to provide you with personalized experiences and relevant content across the devices you use.

We use the data we collect to operate and improve offerings through the Website; to help authenticate your identity when you visit and transact with the Website; to prevent fraud; to remember your preferences and registration information; to present, help measure, and research the effectiveness of our various offerings; to customize e-mail communications (by determining which e-mails you open and act upon); and to customize the content provided to you.

We are able to deliver, personalize, and improve our Website by using the data we have about your activities and interests. We may use this data to maintain and improve the Website, fulfill your requests and when authorized by you, contact you, and detect and defend against fraudulent, abusive, or unlawful activity.

We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.

F. SHARING WITH THIRD PARTIES

We do not sell, rent, or lease out customer lists or information to third parties. However, we may share data with trusted partners to help perform statistical analysis, send you email lor postal mail, provide customer support, or arrange for delivery. (For example, if you purchase a Design that supports and Organization, the Organization may send you a thank you note directly to your email or mailing address). All such third parties are prohibited from you sing your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

This website is hosted on a third-party platform operated by Wix.com. Their Privacy Policy is found here (www.wix.com/about/privacy) and details information how they handle your information (or information of users-of-users). See section 6 on the Wix website.

We may disclose your information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on our website; (b) protect and defend the rights or property of Alta Print and Transfers; and/or (c) act under exigent circumstances to protect the personal safety of users of Alta Print & Transfers, or the public.

G. LINKS

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.

H. DATA CONTROLS

Subject to certain exceptions set out below, on receipt of a verifiable written request from you, you can do the following:

Edit your account information and settings, including profile and contact data;
Unsubscribe from marketing messages or newsletters;
Opt-out of ad retargeting or other ad network functions;
Delete your account login credentials;
Remove any Design that you have provided to the Website

Please note that we may not be able to comply with the requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, provide a product or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you

Detect security incidents, protect against malicious deceptive fraudulent or illegal activity; or prosecute those responsible for that activity
Debug to identify and repair errors that impair existing intended functionality
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law
comply with the California Electronic Communications Privacy Act
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
Comply with an existing legal obligation
Otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information

I. INFORMATION SECURITY AND DATA RETENTION

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Sites. When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed.

To best protect your account, please keep your password confidential. You are responsible for all activity on or through your account. If you believe your account is compromised, please reset your password and/or contact us as soon as possible.

J. children under thirteen

We do not knowingly collect or maintain personally identifiable information on the Website from persons under thirteen (13) years of age, and no part of our Website is directed to persons under thirteen (13). If you are under the age of thirteen, you must ask your parents or guardian for permission to use this Website.

By using our Website, you affirm that you are over thirteen (13) years of age. We are not liable for any damages that may result from a user’s misrepresentation of his or her age. Parents or legal guardians of children under thirteen (13) cannot agree to these Terms on their behalf.

EU Age Limitation: Due to the data and privacy laws in the European Union, we do not ask for or knowingly accept personally identifiable data from EU users under the age of sixteen (16). If you are a resident of the EU, by using our Website, you affirm that you are over sixteen (16) years of age. We are not liable for any damages that may result from a user’s misrepresentation of his or her age.

K. YOUR CALIFORNIA PRIVACY RIGHTS

If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes under California’s Shine the Light law. Such requests must be submitted to us using our contact page.

If you are a resident of California, effective January 1, 2020, you have the following rights under the California Consumer Privacy Act of 2018 (“CCPA”):

to know what categories of personal information about you we have collected and used, including how the personal information was collected;
to know what categories of personal information is being sold or disclosed and if it is being sold or disclosed to third parties and a list of categories of information that are sold, or to know that your personal information has not been sold;
to access your personal information, including the right to download or transfer personal information collected during the previous 12 months
to request that your personal information be deleted
to equal service and equal price for goods or services even if you exercise your rights under the CCPA.

While California residents have the right to opt-out of the sale of their personal information under CCPA, we do not sell personal information to any third parties, and therefore, we have not included a “Do Not Sell My Personal Information” link on our Site. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law.

To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

L. CONTACT INFORMATION FOR QUESTIONS, COMPLAINTS AND COMMENTS

If you have any questions about this Privacy Policy, the Terms and Conditions, questions, comments, complaints, or suggestions regarding this Website, please contact us using the contact information provided below.

Alta Print and Transfers

5585 Alpha Road, #1618

Dallas, TX 75240

Email: print@alta-print.com